Improving the call centre experience in the financial services sector Microsoft’s Chris Caile explains how financial services organisations can develop approaches to better engage and empower their call centre agents to work effectively
Ryan Treacy and Noel Pennington discuss user-centric applications for frontline workers Both share their thoughts on the role technology plays in improving employee experience and how Kyndryl and Microsoft can help
Siân John shares how organisations can demystify cybersecurity The NCC Group executive explains how the firm’s collaboration with Microsoft helps businesses to better protect their critical assets as cyberattacks continue to surge
Helping employees to be more independent Prasanth Korancharath shares how financial services organisations are facing a digital skills shortage, but AI-enabled tools like Infosys Wingspan can help them to reimagine the way their workforce operates
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